$79/month for feedback. Or $29/month for feedback and six other tools.
Canny is a polished product feedback tool. But at $79/month, you're paying a premium for one piece of what a lean operator actually needs. Oneway gives you feedback boards, a product roadmap, and changelog — plus live chat with an AI agent, a help center, email campaigns, and forms. All for $29/month.
🤝 The honest take
Canny does feedback well. Their voting boards are clean, the changelog is well-designed, and the roadmap gives your users visibility into what you're building. If you're a product manager at a funded startup with a dedicated product team, Canny's workflow integrations with Jira, Linear, Asana, and ClickUp are genuinely useful.
Where Canny has the edge: deep project management integrations. If your feedback workflow depends on automatically creating Jira tickets from customer requests, or if you need to pipe votes directly into Linear issues, Canny handles that better today.
But most Canny customers aren't product managers at funded startups. They're founders and small team operators who need a way to hear from customers, prioritise features, and communicate what they've shipped. Those people don't need Jira integrations — they need a tool that doesn't cost $79/month for something that should be part of a bigger picture.
Who each is built for
Canny
Product teams at funded startups with dedicated product managers who need deep integrations with Jira, Linear, and Asana. Companies where product management is a department with its own toolchain.
Oneway
Founders and operators who ARE the product team. People who collect feedback, answer support questions, write help articles, and send email updates — all in the same afternoon. One person, every customer.
The maths
Canny + the tools it doesn't include
Oneway
What Canny doesn't include
Canny is a feedback tool. A good one. But customer ops requires much more than feedback:
- Live chat with AI agent — the place where most feedback actually originates. When a customer asks "can you add X?", you need to capture that in the same conversation, not ask them to go to a separate feedback portal
- Help center with KB Intelligence — AI-powered article generation, gap analysis, performance scoring, outdated content detection
- Email campaigns with contact CRM — send newsletters, product updates, and announcements to segmented lists. In Oneway, you can email everyone who voted for a feature when you ship it
- Form builder — embeddable forms that feed directly into your contact database
- Website knowledge crawler — automatic indexing of your website content so the AI agent can answer from it
With Canny, feedback lives in its own silo. With Oneway, a customer's feedback is connected to their chat history, their email engagement, their help center searches, and their form submissions. Context that Canny simply can't see.
Feature comparison
| Feature | Canny ($79/mo Growth) | Oneway ($29/mo) |
|---|---|---|
| Feedback board with voting | ✓ | ✓ |
| Product roadmap | ✓ | ✓ (kanban) |
| Changelog | ✓ | ✓ + auto-notifications |
| AI deduplication | ✗ | ✓ |
| Custom domain | ✓ | ✓ |
| User segmentation | ✓ (Growth+) | ✓ |
| Jira / Linear integration | ✓ | Not yet |
| Asana / ClickUp integration | ✓ | Not yet |
| Live chat | ✗ | ✓ + AI agent |
| Help center | ✗ | ✓ + auto-drafting |
| Email campaigns | ✗ | ✓ (full CRM + SES) |
| Form builder | ✗ | ✓ |
| Website crawler | ✗ | ✓ |
| Starting price | $79/mo | $29/mo |
Canny wins on project management integrations and a more mature feedback-specific UI. If your workflow is "customer submits feedback → PM triages → creates Jira ticket → engineering picks up", Canny's pipeline is built for that.
Oneway wins everywhere else. The feedback board is connected to chat, email, help center, and forms — so you never lose context. And you're paying $29 for seven tools instead of $79 for one.
Switching from Canny?
Set up your feedback board in Oneway, share the URL with your users, and you're live immediately. The real advantage comes from having feedback in the same platform as your chat and email — no more switching between tools to understand what customers are asking for.
One person. Every customer.
Feedback, roadmap, changelog, chat, help center, email, forms, and an AI agent — $29/month. Not $79 for one piece of it.
Get started — $29/month