One person. Every customer.
Chat, help center, feedback, email — one AI platform that lets you run customer ops that used to take a team of five.
Five minutes. You're live.
Paste one line. You're live.
A single script tag. Chat widget, help center, and feedback board appear on your site instantly. No migration. No engineering.
Your website becomes your AI's brain.
Enter your domain. Oneway crawls your sitemap, extracts content, indexes it. Your AI can answer customer questions from your existing site — before you've written a single help article.
Tomorrow it's better than today.
Every conversation teaches the AI. It spots gaps in your knowledge base and drafts articles to fill them. Your support improves every day — without you doing anything.
Six tools. One brain.
An AI agent that answers from your website and knowledge base — autonomously. Confidence scoring means it only responds when it's sure. When it's not, it hands off gracefully. You wake up to resolved tickets, not a queue.
- ✓ Autonomous bot with confidence threshold
- ✓ Smart handoff when AI isn't sure
- ✓ Real-time chat + internal notes
- ✓ Confidence scoring on every response
Every resolved conversation is a potential help article. The AI spots repeated questions, drafts articles, and flags outdated content. Your knowledge base grows from real customer needs — not guesswork about what to document.
- ✓ AI auto-drafts articles from resolutions
- ✓ Gap analysis — knows what's missing
- ✓ Freshness scoring on every article
- ✓ Rich editor with instant search
Public feedback board with voting, a visual roadmap your customers can see, and a changelog that auto-notifies the people who asked for each feature. The AI clusters duplicate requests so you see real demand, not noise.
- ✓ Feedback + upvoting
- ✓ Kanban roadmap — planned, in progress, shipped
- ✓ Changelog with auto-notifications
- ✓ AI deduplication of similar requests
Email marketing built on AWS SES with a full contact CRM — tagging, custom fields, segmentation, bulk actions. Unlike standalone email tools, Oneway knows who just had a support issue, who requested a feature, and who's been reading your help center. Because it's all one system.
- ✓ Visual builder + scheduling
- ✓ CRM with tags and segments
- ✓ Open/click/bounce tracking
- ✓ ActiveCampaign & Stripe sync
Drag-and-drop form builder with embeddable forms. Every submission flows directly into your contacts — no Zapier, no CSV imports. Connected to your chat, email, and feedback from the start.
- ✓ Drag-and-drop builder
- ✓ Embed with one snippet
- ✓ Feeds into Contacts automatically
Enter your domain. Oneway discovers your sitemap, extracts and chunks every page, creates vector embeddings, and makes your entire website searchable by the AI — on day one. It only re-indexes pages that change. Your AI gets smarter every time you update your site.
- ✓ Auto sitemap discovery
- ✓ Path-group include/exclude
- ✓ Smart refresh — only changed pages
- ✓ Vector search + confidence scoring
Context that compounds
Works before you write anything
The website crawler means your AI answers from your existing site on day one. No blank knowledge base to fill.
Auto-drafts missing articles
When the AI keeps answering the same question from your website, it drafts a proper help article. Your KB builds itself from real conversations.
Less work every week
Confidence scoring ensures the AI only answers when it's sure and hands off gracefully when it's not. Each week, more is handled automatically.
You didn't start a business to manage seven tools and hire a support team.
One platform. One login. One brain that handles the rest.